We are a team of data scientists, engineers and consultants committed to harnessing the vast powers of machine learning to solve distinct problems. Founded in 2012 and backed by leading investors and industry practitioners, we are experts at combining human intelligence with artificial intelligence to build custom solutions for each of our clients.
Customer Service/ Reputation Management Automation
Consumers mention critical comments in social media and call center interactions hoping that you would respond and take action. We aggregate and organize customer comments across all feedback channels and pinpoint the critical posts you need to respond to. Additionally, our text analytics produces insights you can use to improve service agent’s effectiveness.