Move the needle on your rating by acting on the top 5 discussion topics
Consumers talk about hundreds of topics in thousands of reviews. It’s hard to know what to act on to drive a material increase in rating. Our solution mines the review text to both prioritize the topics to act on and quantify the respective potential increase in rating.
Gain competitive edge by addressing the trailing areas & unmet needs
Consumers love, hate and request many characteristics for both your products and those of your competitors. We’ll benchmark you against the competitive set on each discussion topic to both pinpoint the areas where you trail and identify unmet needs you can address.
Build online reputation by automating your review management processes
Consumers write critical reviews hoping that you would respond and take action. We aggregate and organize your reviews across e-commerce sites and pinpoint the critical reviews you need to respond to. Using our dashboard, you can also track response rates across all e-commerce sites, markets and SKUs.
Refine your marketing communications to match the language of your customers
Each positive review is a powerful testimonial articulating the winning attributes of your product in the words of your target customers. Our structured analysis will surface specific language for use in marketing communication strategy, advertising copy, product descriptions and SEO tags.
Fix underperforming segments by identifying where and why you are underperforming
Your reviews are dispersed across products, geographies and retailers, making it challenging to identify the underperforming products, geographies and retailers. We aggregate and mine them systematically to show where you are underperforming, and the root causes driving the under-performance.
“See The Sample data of Our Deliverables”
"The quality of the insights from SetuServ's platform is remarkable and reflects the time they spent building models specifically for us."
"SetuServ helped us derive actionable insights from thousands of reviews each day. The insights are easy to act upon by internal teams to solve for customer pain points, and easy to share with a variety of stakeholders at our company."
"SetuServ's text analytics solution saves us hours of human work and money each month and is still able to preserve the quality of analyst synthesis. Their team is always pleasant and joy to work with!"
Our Unique Value Proposition
Custom artificial intelligence (AI) models & dedicated support – Our analysts will consult with you to understand your key business questions, develop the relevant insights/hierarchies/taxonomies and customize AI models specific to your product set
Accuracy & comprehensiveness – Since our AI models are customized to your data and use case, they are highly-accurate and comprehensive. This gives you the confidence to act on the insights without manually reading thousands of reviews.
Cost-effective – Our platform’s robust infrastructure, including data and annotation pipelines, knowledge bases and experienced analyst team, allows us to take advantage of years of development and learning to provide custom services at much lower rates than competitive alternatives.