We are a team of data scientists, engineers and consultants committed to harnessing the vast powers of machine learning to solve distinct problems. Founded in 2012 and backed by leading investors and industry practitioners, we are experts at combining human intelligence with artificial intelligence to build custom solutions for each of our clients.
Improve Star Ratings. Boost NPS and CSAT Score. Drive Shareholder Value.
Solutions by Function
Product development/ Innovation
Consumers talk about hundreds of unmet needs in millions of feedback comments.
Marketing Content Optimization
Customers write positive posts for your products/services either organically or in response to your campaigns.
Customer Service/ Reputation Management Automation
Consumers mention critical comments in social media and call center interactions hoping that you would respond and take action.
Consumers love, hate and request many characteristics for both your products and those of your competitors.
Products ratings influence more than 63% of eCommerce purchases. Understanding reasons for the ratings can help drive higher ratings and increased sales revenue.
Investors rely on primary and secondary research to support their understanding of target firms and markets. Today, investors have a broad and deep range of direct feedback to influence investment decisions.