JupiterX Construction & Engineering

JupiterX Construction & Engineering Customer JupiterX Construction & Engineering Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse […]

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JupiterX Cosmetic Shop

JupiterX Cosmetic Shop Customer JupiterX Cosmetic Shop Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore […]

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5 Secrets Your Net Promoter Score (NPS™) Alone Can’t Unlock

NPS. An acronym that needs no explanation within customer-centric organizations. Originally introduced in 2003, it measures a customer’s loyalty to a company’s products on a -100 to +100 scale. Elegant in its simplicity, it is easy to track, provides a clear reference point within companies and acts as a quick benchmark against the competition. Translating […]

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SetuServ: Properly Rating Humans, Since 2012

“Humans are underrated.” Welcome to 2018, when a comment such as this one from Elon Musk passes as a compliment. In the face of constant news about automation, artificial intelligence and the rise of robots, it’s nice to see the creators of the machines score some points! In all seriousness, while the increasing presence of […]

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Unrealistic Expectations from Text Analytics

Today’s organizations have a wealth of information in various text data sources such as customer complaints, reviews and social media conversations. Most customer-centric organizations deploy text analytics tools to glean actionable insights. Still, if you ask any analyst that how often he or she was stuck massaging the data manually, the answer is typically: “Almost […]

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